Duties, Fees and Taxes

Duties, Fees and Taxes

Customers are responsible for duties, fees, taxes and any other charges imposed on your order outside Japan. The fees indicated on SHOP ONLINE cover only the shipping costs paid in Japan.

Claims/Complaints

We ask our customers to report shortages, defects or damages of shipped products to SONARESEARCH within 7 days after delivery.

We take NO responsibilities for any damage or loss of products in transit. In such cases, we ask the consignee to file a claim directly against the party responsible. All shipments are covered by indemnity insurance and damage or loss of ordered products may be compensated at consignee's claim.
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